Apprenticeship Standard in Customer Service Practitioner

“During my Apprenticeship, I figured out that I want to work in digital marketing in the future. The digital aspect appealed to me because I could see a tangible impact on the growth of business, by working with tools such as Google Analytics and social media platforms.”

Chole Marriot Business Administrator Apprenticeship

Start an exciting career in Business, Accounting & Retail

The business sector is ideal if you enjoy working in a fast-paced environment and have a passion for enterprise.

Photo of students sat at a computer screen in a business class environment

Hotel Manager

Average salary - £26,900*

Hotel Managers are in charge of the day-to-day running of a hotel.

Day-to-day tasks:

Set budgets, sales targets and forecast income, promote the hotel through different types of marketing, plan and organise accommodation, catering and other services offered, ensure the hotel meets licensing and health and safety laws, manage corporate bookings and events, meet and greet customers and deal with complaints.**

Working environments:

In a hotel or an office setting.

*Information from EMSI 2022 **Information from nationalcareers.service.gov.uk

Finance Officer

Average salary - £23,300*

Finance Officers help to manage an organisation’s finances by keeping track of its income and
controlling its spending.

Day-to-day tasks:

Record financial transactions, produce financial forecasts, deal with payroll, invoices, expenses and VAT, resolve payment requests from external contracts, carry out financial audits, create budget reports and present reports to management.**

Working environments:

Office settings or at a client’s business.

*Information from EMSI 2022 **Information from nationalcareers.service.gov.uk

In-demand skills that commonly appear in job descriptions for roles within the business sector include*:

Communication
Sales
Management
Customer Service
Detail Orientated

*Information from EMSI 2022

What our students say

“During my Apprenticeship, I figured out that I want to work in digital marketing in the future. The digital aspect appealed to me because I could see a tangible impact on the growth of business, by working with tools such as Google Analytics and social media platforms.”

Chole Marriot Business Administrator Apprenticeship

Apprenticeship Standard in Customer Service Practitioner

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