• Understand Conflict: Differentiate between work-related issues and personal clashes, and recognise early warning signs.

  • Stay Calm & Timely: Apply pause strategies to handle high emotions and choose the right time and place to talk.

  • Communicate Constructively:

    • Use active listening and “I” statements to express concerns without blaming others.

    • Focus on finding joint solutions rather than winning arguments.

    • Recognise when to involve management or HR instead of walking away from the job.

Those aged 19 or over may not need to pay fees depending on their circumstances. Find out if you qualify for help with your fees.

    If you need further advice or guidance please contact the Enquiries Team on 01709 362111.

    This course will be delivered at various venues across the borough.

    Please note

    We make every effort to ensure information within our online course directory is accurate and a true representation of the courses we are offering in 2026-27. However, we do reserve the right to make changes if necessary.